We are committed to ensuring your satisfaction. If for any reason you are not completely satisfied with your purchase, we're here to help you with our returns policy as simple and transparent.

Return policy

You have the right to return one or more products purchased within 30 days from the date of receipt of the parcel. To be eligible for return, products must be in the same condition you received them in, unused and in original packaging.

Return procedure

To start a return, follow these simple steps:

Please contact our customer service via email to the following address info@techaway.it or by phone at the number 3792701959 within 30 days from the date of receipt of the parcel.
Provide the order number and a brief description of the reason for the return.
You will receive detailed instructions on how to proceed with the return and the shipping label, if necessary.

Shipping costs

The shipping costs for the return of goods are the responsibility of the customer, unless the return is due to an error on our part (for example, faulty product or the wrong).

Refund

Once we have received your return and verified that it meets the requirements listed above, we will proceed with the refund. The refund will be made using the same method of payment used for the original purchase, unless agreed otherwise. It may take a few business days for the refund to be visible on your account.

Exchange Products

If you want to change the product purchased with another, please follow the return procedure to obtain a refund and then place a new order for the item desired.

Assistance

For any question or doubt concerning our return policy, please do not hesitate to contact us. Our customer service is at your disposal to assist you,